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Emerson's Industrial Ethernet Extended Support is an add-on option to Guardian Support for DeltaV DCS. The service is designed to maximize the availability, sustainability and performance for the interface between your DeltaV system and the external field communication network.
Emerson’s Industrial Ethernet Extended Support Service expands Guardian Support for DeltaV DCS by providing assistance with the design and ongoing maintenance of your field communication network.
Optimize Interface Connectivity Performance. Application Engineer experts are available to assist in planning and maintaining your VIM2 Industrial Ethernet architecture to ensure it is optimized.
Reduce Interface Connectivity Risk. With VIM/VIM2 communications definition, you receive insight relative to how specific Industrial Ethernet devices may potentially communicate with the VIM/VIM2 and recommendations for which VIM/VIM2 Driver protocol is best suited for the application.
Maximize Industrial Ethernet Availability. As an extension of the 24x7 Guardian Technical Support coverage, an Application Engineer technical expert is assigned as the primary contact to assist in addressing your VIM/VIM2 issues. Complementing the local Global Service Center resources, they quickly align with you, leading to efficient call progression, rapid response and resolution.
Minimize Maintenance Costs. Rapid troubleshooting assistance helps you determining the root cause of Industrial Ethernet communication discrepancies within a DeltaV VIM/VIM2 architecture.
